Privacy Policy

Information We Collect

When you engage with our learning programs or contact us, we collect certain information to provide you with better service. This isn't about collecting data for the sake of it—everything we gather has a specific purpose tied to your educational experience.

Personal Identification Information

• Full name and preferred contact methods
• Email address and phone number for course communications
• Mailing address if you're registering for physical materials or certificates
• Payment information processed through secure third-party providers

Educational and Technical Data

• Course enrollment history and progress tracking
• Learning preferences and areas of interest within position trading
• Device information and browser type for platform optimization
• IP addresses and access logs for security purposes

We don't collect sensitive financial data beyond what's necessary for course payment processing. Your actual trading activities and account balances remain private—that's between you and your broker.

How We Use Your Information

Your data serves practical purposes that directly benefit your learning experience. We're not in the business of selling lists or bombarding you with irrelevant marketing.

Sometimes we'll reach out about upcoming courses that might interest you based on what you've studied before. But you can opt out of these communications anytime—and we actually mean that, not just as a legal formality.

Data Sharing and Third Parties

We don't sell your information. Period. However, running an educational platform requires working with certain service providers who help us deliver quality courses.

Service Providers We Work With

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for platform infrastructure
• Analytics tools to understand how students use our platform

All third-party providers we engage with are carefully vetted and bound by strict confidentiality agreements. They can only use your data for the specific services they provide to us—nothing more.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you substantial control over your information. These aren't just theoretical rights—we've built practical processes to honor them.

Access and Correction

You can request a copy of all personal data we hold about you. We'll provide this in a readable electronic format within 15 business days. If you spot inaccuracies, let us know and we'll correct them promptly. There's no charge for your first request each year.

Deletion and Restriction

Want us to delete your data? You have that right, subject to certain legal obligations we might have to retain records. For instance, we need to keep financial transaction records for tax purposes for seven years under Taiwan law. But beyond legal requirements, we'll erase your information when you ask.

Data Portability

You can request your data in a structured, machine-readable format to transfer to another service provider. This includes your course history, progress records, and any content you've created within our platform.

To exercise any of these rights, email us at support@flowlytech.com with your request. We'll verify your identity and respond within the timeframes required by Taiwan law—usually within 15 business days.

Data Security Measures

We take security seriously because we know how much trust you place in us when you share your information. Our approach combines industry-standard practices with additional layers specific to educational platforms.

• SSL/TLS encryption for all data transmission between your device and our servers
• Encrypted storage of sensitive personal information in our databases
• Regular security audits and penetration testing by independent third parties
• Access controls ensuring only authorized personnel can view your data
• Multi-factor authentication for our administrative systems
• Regular backups stored in geographically separate locations

Despite our precautions, no system is completely impenetrable. If we ever experience a data breach affecting your information, we'll notify you within 72 hours as required by Taiwan law, along with details about what happened and steps we're taking to address it.

Data Retention Periods

We don't keep your information longer than necessary. Here's how long we typically retain different types of data:

When retention periods expire, we securely delete or anonymize your data. Anonymized data means we remove all identifiers so the information can't be traced back to you—it's purely for understanding broader learning trends.

Cookies and Tracking Technologies

Like most websites, we use cookies. But we're selective about it. We don't use invasive advertising trackers that follow you around the internet.

Essential Cookies

These are necessary for the platform to function—things like keeping you logged in and remembering your course progress. You can't really opt out of these without breaking basic functionality.

Analytics Cookies

We use these to understand how students navigate our platform. This helps us identify confusing interfaces or popular content. The data is aggregated and doesn't personally identify you. You can opt out through our cookie banner.

Preference Cookies

These remember your settings like language preference or display options. They make your experience more convenient but aren't strictly necessary.

Most browsers let you control cookies through their settings. Just keep in mind that blocking all cookies might interfere with platform functionality.

International Data Transfers

Our primary data storage is within Taiwan, but some of our service providers operate servers in other jurisdictions. When we transfer data internationally, we ensure adequate protections are in place.

For transfers to countries without adequate data protection frameworks, we use standard contractual clauses approved by Taiwan authorities. These legally binding agreements require the receiving party to protect your data according to Taiwan standards.

If you're accessing our platform from outside Taiwan, your data may pass through international networks. We use encryption to protect data in transit regardless of where you're connecting from.

Children's Privacy

Our position trading courses are designed for adults. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't register for our courses or provide any personal information.

If we discover we've inadvertently collected data from someone under 18, we'll delete it immediately. Parents or guardians who believe their child has provided information to us should contact us right away.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we'll notify you by email and display a prominent notice on our platform for at least 30 days.

Continuing to use our services after we've notified you of changes means you accept the updated policy. If you don't agree with changes, you can close your account and request deletion of your data before the new policy takes effect.

Previous versions of this policy are available upon request if you'd like to review what changed over time.